We hope you will enjoy your Sailing Experience, Private Charter or RYA course with Anglia Sea Ventures Ltd (herein referred to as Activity). We ask you to read this section carefully as it contains important information.
Refunds/cancellation
If you decide to cancel
your Activity,
we will happily arrange a full refund so
long as you contact us within 14 days of the purchase/booking date.
If you choose to cancel after this date, you may do so up to 4 weeks prior
to departure/commencement of your course but we reserve the right to
charge you an administration fee of up to 25% of the cost. Refunds
will be in the same form as the original payment to the purchaser only and
no interest will be paid on the amount to be refunded. We regret that it
is not possible to cancel a booking or course less than 4 weeks from
departure/commencement date.
Age, size and health restrictions
For
safety reasons, some sea based Activities have certain size, age and
health restrictions. These are specified in your welcome pack. You are
required to notify us of any relevant medical condition.
Activity timings
For
sea based activities, these are given as a guide only, weather and tide
conditions may have an impact. Nevertheless, unless we inform you to the
contrary, please follow the Joining instructions described in the welcome
pack.
Award of course completion certificates
If you
are attending an RYA course, please
be aware that your instructor will need to be satisfied that you have
demonstrated the appropriate level of competence before a course
completion certificate will be awarded. Attending a course does not
automatically result in a course completion certificate being issued. If
for any reason you do not meet the required standard your instructor will
provide you with an action plan identifying areas for improvement.
If we cancel or change your activity
Some
Activities may be cancelled due to weather conditions, mechanical failure,
or for other reasons beyond our control. If your Activity is cancelled for this reason, you will be able to rebook. We are
unable to reimburse travel, accommodation or other incidental expenses
incurred by you in attending an Activity, which is cancelled for any
reason.
NOTE: If we cancel your activity we will tell you as soon as possible and do our very best to agree an alternative date with you. We reserve the right to reschedule the timings or location of any Activity owing to unavailability of the activity, insufficient numbers making the Activity unavailable, and other factors beyond our control.
We reserve the right to discontinue an Activity or venue at our own discretion. We will endeavour to offer a suitable alternative Activity of the same value, however, if not we will give you a refund in full. If you wish to exchange for an alternative Activity of a higher value, you will be expected to pay the difference in price. We also reserve the right to make minor changes to the activities. Examples of minor changes include yacht specification, or order of activities on a particular day.
We reserve the right to curtail an Activity, change the itinerary or return to a different venue to that of departure at our own discretion, if in the opinion of the skipper, the vessel or anyone on board is endangered due to poor weather or other circumstances. We are unable to reimburse travel, accommodation or other incidental expenses incurred by you as a result of this. If however the duration of the Activity is cut short by 50% or more, we will allow you to rebook.
In case of problems
In
case of a problem, please speak to the skipper/instructor on the day, so they have
the opportunity to resolve any problems there and then. Any other
complaints should be addressed to our customer service department via
email at customerservices@angliaseaventures.com or by post to Anglia Sea
Ventures Ltd, 14 Newmarket Road, Cheveley, Newmarket, CB8 9EQ.
Prices
We
reserve the right to change prices without notice, provided we inform you
before the order has been dispatched and payment has been taken. Prices in
our brochure and website are inclusive of VAT where applicable.
Liability
Anglia Sea Ventures Ltd, its servants, agents, instructors and sailing
masters do not accept any responsibility for any loss damage or injury
suffered by any persons and/or their property arising out of or during the
course of their activities whilst cruising, training, instructing or
otherwise unless such loss or damage was caused by or resulted from
negligence.
These terms and conditions do not affect your statutory rights as a consumer, and are governed by and in accordance with English law. The purchaser and Anglia Sea Ventures Ltd agree that any problems fall under the jurisdiction of the English courts. All the clauses and sub clauses in our terms and conditions are independent of each other. If one clause or sub clause is invalid or unenforceable, this will not affect any other clause or sub clause.
Anglia Sea Ventures Ltd, 14 Newmarket Road, Cheveley, Newmarket, CB8 9EQ.